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Where does Simply Incredible Mats Ship?

Simply Incredible Mats is based in South Africa, and ships throughout the country, as well as in Swaziland, Zimbabwe, Botswana, Namibia and Lesotho.

What shipping options are available at Simply Incredible Mats? How long does shipping take?

We offer free shipping on all orders( provided you are within South Africa, and are located within an urban area.) Delivery charges apply for isolated areas such as farms, resorts, as well as government offices and medical centers. Simply Incredible Mats places emphasis on quality assurance, hence our products are delivered in 10-14 days after a quality assurance test.

How does payment work?

All orders are considered confirmed when a payment of 100% of the order total has been received and cleared. We do not solicit any online payments, instead only working with direct bank transfers, so be very vigilant!

How do returns work?

In the unlikely event that our products do not meet your quality expectations, we arrange for the collection of the product and we will either conduct repairs of provide a brand new product altogether. We do not offer refunds on any custom products. All our vulcanized products( Jet Print, Sentinel Scribe, Iron Horse) come with a 2 year manufacturer's guarantee.

How long do returns take to process?

Please allow approximately two weeks for us to process your return. Once processed, please allow for a further two weeks for a factory analysis to be conducted, before receiving your product or refund(if applicable).

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